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We're using DNA Center so obviously we're managing more than just the device "WLC-5520".  If ntp was wrong on the DNA Center then we'd be receiving errors from more than just the one WLC.  The question states "NTP is configured across the network infrastructure and Cisco DNA Center" so "Check and configure NTP on the WLC..." isn't the answer.  Observe the first suggested action in the exhibit:

 "1 If NTP is enabled, check whether the NTP server are reachable from the DNA Center and the WLC."

Thus, the foregone conclusion is that the correct answer is "check and resolve reachability between the WLC and the NTP server".

Thanks again for your consideration.

BTW, I tried to post a clearer image of the exhibit but I don't have a site to host the image.
The question has been corrected. You can email the image to our support address. Thank you!